Salary & Benefits Overview -TS Cloud Malaysia

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Business Revenue Model Consultant	Develop and Drive Business Strategies	RM106,600-RM169,000	RM42,171-RM66,857
G5	Senior Specialist	Operational Workflow Consultant	Develop New Business Models and Explore Potential Markets	RM84,500-RM127,400	RM33,428-RM50,400
G4	Specialist	Client-Technical Strategist	Optimize Resources To Scale Cross-selling	RM71,500-RM100,100	RM28,285-RM39,600
G3	Senior Staff	Product Solutions Expert	Identify and Execute Upselling Initiatives	RM58,500-RM81,900	RM23,142-RM32,400
G2	Staff	Independent Individual Contributor	Drive Complex Product Sales	RM52,000-RM71,500	RM20,571-RM28,285
G1	Associate Staff	Core Product Specialist	Execute Core Product Sales	RM45,500-RM58,500	RM18,000-RM23,142

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Chief Marketing Strategist	Develop Comprehensive Marketing Strategy and Drive Industry Influence	RM106,600-RM169,000	RM24,600-RM39,000
G5	Senior Specialist	Marketing Strategist	Optimize Marketing ROI Through Data-Driven Tactics	RM84,500-RM127,400	RM19,500-RM29,400
G4	Specialist	Senior Marketing Specialist	Drive Scalable, Tactical Marketing Initiatives	RM71,500-RM104,000	RM16,500-RM24,000
G3	Senior Staff	Marketing Specialist	Drive Marketing Initiatives With Full Accountability	RM58,500-RM84,500	RM13,500-RM19,500
G2	Staff	Marketing Coordinator	Independently Manage Routine Marketing Operations and Ensure Delivery Excellence	RM52,000-RM71,500	RM12,000-RM16,500
G1	Associate Staff	Marketing Assistant	Execute Core Marketing Tasks and Provide Operational Support Through Guidance	RM45,500-RM58,500	RM10,500-RM13,500

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Strategic Level	Shape Enterprise Technical Strategy and Lead Projects	RM117,000-RM169,000	RM27,000-RM39,000
G5	Senior Specialist	Project Coordination Level	Coordinate Cross-departmental Multi-Project and Be Accountable For The Project Outcomes	RM97,500-RM130,000	RM22,500-RM30,000
G4	Specialist	Project Execution Level	Drive Project Lifecycles From Planning To Execution	RM84,500-RM110,500	RM19,500-RM25,500
G3	Senior Staff	Advanced Task Level	Execute High-Complexity Tasks and Mentor Junior Staff	RM71,500-RM88,400	RM16,500-RM20,400
G2	Staff	Operational Task Level	Execute System Implementation and Routine Maintenance Followed By Established SOP	RM62,400-RM78,000	RM14,400-RM18,000
G1	Associate Staff	Entry Task Level	Execute Basic Development and Testing Support Through Guidance	RM54,600-RM67,600	RM12,600-RM15,600

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Industry Authority & Keynote Speaker	Represent The Company in External Speaking Engagements and Lead Direction of Curriculum Development	RM106,600-RM169,000	RM24,600-RM39,000
G5	Senior Specialist	Curriculum-Based Solutions Consultant	Design Comprehensive Learning Solutions for Enterprise Clients	RM84,500-RM127,400	RM19,500-RM29,400
G4	Specialist	Training Content Developer	Develop New Marketable Training Courses	RM71,500-RM104,000	RM16,500-RM24,000
G3	Senior Staff	Domain Specific Trainer	Deliver Domain-Specific Training to Internal and Clients	RM58,500-RM84,500	RM13,500-RM19,500
G2	Staff	Standard Course Trainer	Host Product Webinars and Briefings With Pre-Established Contents	RM52,000-RM71,500	RM12,000-RM16,500
G1	Associate Staff	Training Associate	Support Training Lifecycles Through Operational Support	RM45,500-RM58,500	RM10,500-RM13,500

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G4	Specialist	Senior Support Specialist / Customer Experience Consultant	Lead Complex Cases and Projects, Identify Business Opportunities and Drive Operational Improvements	RM67,200-RM91,000	RM19,200-RM26,000
G3	Senior Staff	Technical Support Specialist / Senior Customer Service Representative	Lead Advanced Technical Troubleshooting and Build A Scalable Knowledge Base	RM60,200-RM77,000	RM17,200-RM22,000
G2	Staff	Senior Customer Service Specialist	Execute Routine Troubleshooting and Maintain SOP	RM56,000-RM70,000	RM16,000-RM20,000
G1	Associate Staff	Junior Customer Service Representative	Execute Routine Customer Service and Renewal Tasks in Accordance With Established SOP	RM49,000-RM60,200	RM14,000-RM17,200

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Accounting Strategy Consultant	Establish Comprehensive Company-Wide Accounting Policy and Serve As Professional Liaison With External Stakeholders	RM106,600-RM169,000	RM10,933-RM17,333
G5	Senior Specialist	Accounting and Financial Specialist	Lead High-Complex Accounts and Cross-Border Projects, and Drive Process Optimization	RM84,500-RM127,400	RM8,666-RM13,066
G4	Specialist	Advisory Accountant	Analyze Financial Records To Support Project Management and Strategic Decision-Making	RM71,500-RM104,000	RM7,333-RM10,666
G3	Senior Staff	Senior Accounting Associate	Ensure The Accuracy of Accounting Records and Financial Statements While Proactively Improving Processes	RM58,500-RM84,500	RM60,00-RM8,666
G2	Staff	Junior Accountant	Handle Day-To-Day Financial Transactions Independently and Ensure Data Accuracy	RM52,000-RM71,500	RM5,333-RM7,333
G1	Associate Staff	Junior Accountant Assistant	Handle Basic Bookkeeping and Administrative Tasks With Guidance	RM45,500-RM58,500	RM4,666-RM6,000

Grade	Job Level	Role	Job Scope	Annual Salary Range (RM)	Incentive Range (RM)
G6	Principal	Strategic HR Consultant	Develop Human Capital Strategies and Collaborate with Management to Steer Organizational Direction	RM106,600-RM169,000	RM10,933-RM17,333
G5	Senior Specialist	Change Management Lead	Transform Business Strategies Into HR Frameworks and Drive Cross-Functional Organizational Change	RM84,500-RM127,400	RM8,666-RM13,066
G4	Specialist	HR Project Lead	Lead HR Projects and Provide Strategic Solutions To Organizational Challenges	RM71,500-RM104,000	RM7,333-RM10,666
G3	Senior Staff	Senior HR Specialist	Independently Oversee HR Functions and Continuously Optimize Operational Processes	RM58,500-RM84,500	RM6,000-RM8,666
G2	Staff	HR Associate	Execute Day-To-Day HR Administrative Duties Independently For Seamless Operations	RM52,000-RM71,500	RM5,333-RM7,333
G1	Associate Staff	Junior HR Associate	Handle Basic HR Administrative Tasks and Data Integrity Based on SOPs	RM45,500-RM58,500	RM4,666-RM6,000

Job Specifications

Job Grade Definitions

G6

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM106,600-RM169,000

Incentive Range

RM42,171-RM66,857

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Decision-Making Ability Internal Influence and Persuasiveness Leadership Strategic Vision

Core Competencies

Capable of formulating long-term business strategies from a holistic company-wide perspective, and through decisive leadership, exerting a significant impact on the company’s revenue, profitability, and market positioning

Job Description

Job Scope

•Responsible for researching market trends and customer requirements to proactively formulate cross-departmental sales initiatives or product roadmaps, and presenting these strategic proposals to senior management

•Responsible for exploring and pioneering new business models, service offerings, or target market segments to identify and drive the company’s future growth engines

Scope of Authority and Responsibility

•Holds ultimate influence over the overarching revenue models, industry strategies, and major strategic partnerships

•Capable of building consensus across core departments (Sales, Technical, and Operations) to drive cross-industry or cross-market strategic collaborations

•Responsible for translating market and industry trends into actionable, company-wide strategies

Job Purpose

To lead the company’s business strategies and bear ultimate accountability for overall operational outcomes

Job Specifications

Job Grade Definitions

G5

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM84,500-RM127,400

Incentive Range

RM33,428-RM50,400

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Strategic Thinking Market Insight Business Plan Development Pioneering Ability

Core Competencies

Capable of analyzing market trends and customer requirements from a macroscopic perspective, developing forward-looking business plans, and taking responsibility for pioneering new business models.

Job Description

Job Scope

•Responsible for the proposal, quotation, and negotiation and deal closure of complex client needs

•Serves as the Lead Consultant for large-scale and complex projects, providing key strategic guidance and assisting Specialists in overcoming operational bottlenecks

•Identifies opportunities to productize services based on managed cases, and takes responsibility for exploring and pioneering associated business models and service offerings

Scope of Authority and Responsibility

•Bears ultimate accountability for the success of key accounts and complex projects

•Capable of independently designing and leading solution architectures, while driving cross-departmental coordination to ensure successful implementation

•Responsible for institutionalizing project experiences into scalable and replicable methodologies for the department and the company

Job Purpose

Develop New Business Models and Explore Potential Markets

Job Specifications

Job Grade Definitions

G4

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM71,500-RM100,100

Incentive Range

RM28,285-RM39,600

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Project Management Sales Planning and Execution Prepare Business Proposal Cross-departmental Communication and Coordination

Core Competencies

Capable of translating ambiguous client requirements into structured project plans with clear timelines, resource allocations, and objectives, while coordinating cross-departmental resources to ensure seamless execution

Job Description

Job Scope

•Acts as an effective liaison between clients and technical departments to ensure mutual understanding

•Leads internal discussions to clarify project feasibility and timelines, driving project-based sales initiatives

•Proactively identifies needs within the existing client base and manages inbound leads with non-standard (non-SOP) requirements

•Responsible for systematically documenting project processes, experiences, and outcomes into reports to facilitate knowledge transfer within the team

Scope of Authority and Responsibility

•Accountable for solution delivery and client satisfaction among mid-to-large scale accounts

•Capable of translating business requirements into preliminary solutions and coordinating between technical and sales teams to drive project completion

•Responsible for ensuring project delivery meets both timeline and quality standards

Job Purpose

Optimize Resources To Scale Cross-selling

Job Specifications

Job Grade Definitions

G3

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM58,500-RM81,900

Incentive Range

RM23,142-RM32,400

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Active Selling Present Product Portfolio Client Relationship Management

Core Competencies

Capable of identifying deep-seated client pain points through effective communication and successfully driving Upsell opportunities

Job Description

Job Scope

•Responsible for maintaining and strengthening relationships with Key Accounts

•Provides initial responses and documentation for requirements exceeding standard service scopes, ensuring a smooth hand-off to Specialists

•Assists in mentoring new sales hires through joint account handling, including participating in on-site client visits

Scope of Authority and Responsibility

•Accountable for the progress and quality of assigned projects

•Capable of independently handling well-defined client requirements and providing solutions within established SOP frameworks

•Supports Specialists in driving complex projects and provides necessary data and documentation support

Job Purpose

Identify and Execute Upselling Initiatives

Job Specifications

Job Grade Definitions

G2

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM52,000-RM71,500

Incentive Range

RM20,571-RM28,285

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Presentation Skills Documentation Comprehension Ability Responsiveness

Core Competencies

Demonstrates a high degree of independence with the ability to accurately capture client requirements and provide effective solutions.

Job Description

Job Scope

•Independently conducts client visits and online meetings for SOP-based products, managing the process from discovery to solution proposal

•Responsible for negotiation, quotation, and contract signing within the sales cycle

•Capable of providing a preliminary introduction to the company’s full suite of services

Scope of Authority and Responsibility

•Accountable for assigned client tasks and support requests

•Independently manages individual workload and scheduling within established company guidelines

•Authorized to offer promotional pricing or discounts within pre-approved limits set by management

Job Purpose

Drive Complex Product Sales

Job Specifications

Job Grade Definitions

G1

Job Category

Sales

Salary Structure

Basic Salary 70% / Incentive 30%

Annual Salary Range

RM45,500-RM58,500

Incentive Range

RM18,000-RM23,142

KPI Metrics

Sales MQ Targets

Skills and Competencies

Professional Skills

Basic Product Knowledge (GWS, GCP) Computer Literacy Business Etiquette

Core Competencies

Capable of independently and accurately completing sales for core products within standard processes, while demonstrating foundational client engagement skills

Job Description

Job Scope

•Engages with inbound leads and handles new inquiries with straightforward requirements

•Independently handles tele-sales introductions, quotations, and contract signings for GWS, GCP, etc

•Assists Senior Sales Representatives with on-site client visits, meeting minutes, and other foundational administrative tasks

Scope of Authority and Responsibility

•Primarily communicates with clients via email and phone; participation in on-site visits or online meetings requires senior accompaniment or case handover to senior staff

•Requires formal validation before performing tasks independently (e.g., product introductions or generating quotations)

•Must consult with managers or seniors when encountering matters beyond the scope of delegated authority

•Accountable for basic tasks (e.g., account setup, documentation, and basic client contact)

•Assists senior staff with basic operational tasks to ensure smooth team execution

•Mainly serves in a supporting capacity with no independent decision-making authority

Job Purpose

Execute Core Product Sales

Job Specifications

Job Grade Definitions

G6

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM106,600-RM169,000

Incentive Range

RM24,600-RM39,000

KPI Metrics

Annual marketing contribution to revenue,
Brand Equity,
Industry Influence

Skills and Competencies

Professional Skills

Annual Marketing Strategy Development Market Positioning and Thought Leadership Industry-Specific Content Planning Ecosystem and Partnership Strategy Design

Core Competencies

Capable of serving as the company’s official spokesperson, making strategic decisions from market and business perspectives, and building long-term brand equity and trust

Job Description

Job Scope

•Develop Comprehensive Annual Marketing Plan

•Position the company as a Thought Leader in AI and Automation

•Curate large-scale webinars and industry-level training programs

•Establish long-term strategic partnerships and a robust business ecosystem

•Publish industry insights, including Whitepapers, Research Reports, and Thought Leadership columns

Scope of Authority and Responsibility

•Holds ultimate accountability for company-wide marketing outcomes and performance

Job Purpose

Lead the company’s marketing direction through professional expertise to cultivate long-term competitive advantages

Job Specifications

Job Grade Definitions

G5

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM84,500-RM127,400

Incentive Range

RM19,500-RM29,400

KPI Metrics

Lead → Discussion of conversion rate improvement,
Marketing Cost Efficiency (CPL),
Performance Growth Rate of Existing Initiatives

Skills and Competencies

Professional Skills

Data Analytics and Insights Marketing Process Optimization Content Refinement and Narrative Architecture Strategic Design of New Marketing Touchpoints

Core Competencies

Capable of evaluating “whether to do” rather than “how to do,” refining strategies based on outcomes, and maintaining a long-term perspective.

Job Description

Job Scope

•Propose marketing improvement plans based on data-driven insights

•Optimize the presentation Webinars and Customer Success Stories

•Drive content iteration for Micro-learning programs

•Refine Email Nurturing sequences and Drip Campaigns

•Propose innovative marketing touchpoint strategies

Scope of Authority and Responsibility

•Accountable for the continuous improvement of tactical marketing initiatives

Job Purpose

Continuously optimizing marketing tactics through data-driven insights to enhance overall ROI

Job Specifications

Job Grade Definitions

G4

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM71,500-RM104,000

Incentive Range

RM16,500-RM24,000

KPI Metrics

Number of Repeatable Initiatives,
SOP Documentation and Adoption Rate
Website / Campaign Conversion Rate (CVR)

Skills and Competencies

Professional Skills

Design Email nurturing Workflow Combined Marketing Tactics Planning (Webinar × Case × Content) Marketing SOP Development Marketing-Driven Website / Landing Page (LP) Planning SEO Strategy and Market Demand Analysis

Core Competencies

Capable of transforming personal experiences, integrating diverse marketing tactics horizontally, and prioritizing initiatives from a corporate strategic perspective

Job Description

Job Scope

•Design Email nurturing workflows

•Draft partnership proposals (Preliminary design for prospective partner engagement)

•Strategize integrated marketing tactics (e.g., Webinar × Case Study)

•Establish (SOPs) for marketing campaigns

•Plan marketing-driven websites, service pages, and landing pages (LPs)

•Drive SEO strategy, keyword ranking tracking, and market demand analysis

Scope of Authority and Responsibility

•Accountable for the planning and execution of strategic marketing initiatives required by the company

Job Purpose

Design and execute tactical marketing initiatives while establishing repeatable marketing mechanisms

Job Specifications

Job Grade Definitions

G3

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM58,500-RM84,500

Incentive Range

RM13,500-RM19,500

KPI Metrics

Initiative-Specific KPI Attainment Rate,
Webinar Registration and Attendance Rates,
Content Conversion and Traffic Performance

Skills and Competencies

Professional Skills

Webinar Planning and Hosting Case Study Copywriting and Video Production Micro-learning Content Design Basic SEO and Web Layout Planning

Core Competencies

Capable of backward-mapping execution plans from strategic objectives, taking full accountability for data-driven results, and independently managing end-to-end initiatives

Job Description

Job Scope

•Webinar Planning and Hosting

•Produce Customer Success Stories

•Produce Testimonial Videos

•Micro-learning Content Design

•Basic SEO Content Writing

•Website Planning

Scope of Authority and Responsibility

•Accountable for the performance and outcomes of individual marketing initiatives

Job Purpose

Lead individual marketing initiatives and taking full accountability for outcomes

Job Specifications

Job Grade Definitions

G2

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM52,000-RM71,500

Incentive Range

RM12,000-RM16,500

KPI Metrics

On-Time Activity Completion Rate,
Click-Through Rate (CTR),
Stability of Routine Tasks

Skills and Competencies

Professional Skills

Webinar / Basic Training Capability Social Media and Email Sequence Configuration Basic Data Aggregation Capability

Core Competencies

Capable of independent workload management, proactively identifying and reporting issues while consistently maintaining high-quality standards

Job Description

Job Scope

•Operational support for small-scale webinars and training sessions

•Consolidation and organization of Customer Success Story assets

•Social media content posting and basic scheduling

•Configuration of automated Email Nurturing (Drip Campaigns)

•Basic marketing metrics tracking (CTR, Open Rates)

Scope of Authority and Responsibility

•Capable of independently complete and ensure the stability of daily operational tasks

Job Purpose

Independently manage routine marketing operations to ensure a consistent and stable output of campaigns and content

Job Specifications

Job Grade Definitions

G1

Job Category

Marketing

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM45,500-RM58,500

Incentive Range

RM10,500-RM13,500

KPI Metrics

Task On-Time Completion Rate,
Operational Error Rate,
Re-work Frequency

Skills and Competencies

Professional Skills

Basic Document Processing and Data Organization Email Marketing Tool Operations Basic Copy-editing Skills

Core Competencies

Follows instructions with meticulous attention to detail, delivers tasks punctually, and demonstrates a strong willingness to learn and embrace feedback

Job Description

Job Scope

•Webinar Preparation (Data Consolidation & Lead Management)

•Email Sending

•Basic Copywriting

•Customer Data Entry & Lead Tracking

Scope of Authority and Responsibility

•Ensure timely and accurate completion of assigned tasks

Job Purpose

Execute basic marketing tasks accurately under supervision to support daily marketing operations

Job Specifications

Job Grade Definitions

G4

Job Category

CS

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM67,200-RM91,000

Incentive Range

RM19,200-RM26,000

KPI Metrics

Upsell Revenue, Renewal Revenue, Renewal Rate, Customer Satisfaction (CSAT), Case Resolution Time

Skills and Competencies

Professional Skills

Lead engagement with high-value accounts or major cases, and provide support for complex project deployments Proactively analyse GWS trends to identify internal requirements and lead strategic projects Identify new service opportunities from customer requirements and collaborate effectively with Consultant or Sales teams

Core Competencies

Exercise high-level decision-making authority in projects or major cases, proactively proposing and driving process optimisations. Proactively train and mentor departmental staff, taking accountability for their learning progress and performance. Demonstrate strong cross-departmental collaboration skills, effectively integrating resources to resolve complex issues.

Job Description

Job Scope

•Manage high-value account and major cases

•Assist with complex projects

•Collaborate cross-department to resolve operational issues

•Monitor GWS trends and propose strategic process optimisations

•Identify internal business needs, initiate project proposals, and exercise project ownership

•Uncover new service opportunities within customer requirements and lead the referral process to Consultant or Sales teams

•Train and mentor departmental staff while taking accountability for their learning progress and overall performance

•Assist in the recruitment and onboarding process for new departmental hires

Scope of Authority and Responsibility

•Empowered with significant decision-making rights within projects or critical cases

•Proactively recommend and spearhead initiatives for process improvements and operational efficiency

Job Purpose

Lead complex projects and major cases, driving operational workflows while uncovering potential business opportunities

Job Specifications

Job Grade Definitions

G3

Job Category

CS

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM60,200-RM77,000

Incentive Range

RM17,200-RM22,000

KPI Metrics

Upsell Revenue, Renewal Revenue, Renewal Rate, Customer Satisfaction (CSAT), Case Resolution Time

Skills and Competencies

Professional Skills

Perform advanced troubleshooting and environment testing for high-complexity cases Independently present products and services to clients, providing strategic optimisation recommendations Manage large-scale, complex customer renewals Proactively transform technical cases into knowledge base articles and provide L1/L2 mentorship and operational guidance

Core Competencies

Provide clients with clear resolution steps and technical recommendations within the area of expertise. Demonstrate proactivity by independently proposing system optimisations and facilitating knowledge transfer. Possess deep product knowledge to confidently present services and provide optimisation solutions to clients

Job Description

Job Scope

•Perform advanced troubleshooting and environment testing

•Manage large-scale and complex customer renewals, in addition to standard accounts

•Proactively document technical cases into the Knowledge Base

•Proactively propose optimisations and update recommendations for HelpScout usage

•Conduct independent client meetings (online and via phone) to present products and services, and provide strategic optimisation advice

•Provide Level 1 (L1) and Level 2 (L2) mentorship and operational guidance

Scope of Authority and Responsibility

•Has decision-making authority within the area of expertise

•Provide definitive resolution steps and technical recommendations

Job Purpose

Resolve high-complexity technical cases and proactively document findings into the Knowledge Base

Job Specifications

Job Grade Definitions

G2

Job Category

CS

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM56,000-RM70,000

Incentive Range

RM16,000-RM20,000

KPI Metrics

Upsell Revenue, Renewal Revenue, Renewal Rate, Customer Satisfaction (CSAT), Case Resolution Time

Skills and Competencies

Professional Skills

Independently resolve customer issues of moderate complexity, performing initial troubleshooting and providing effective solutions Independently present GWS, GCP, and one-time support services to clients Assist in maintaining and updating SOP documentation and the Knowledge Base Independently manage GWS renewals, seat add-ons, and edition upgrades

Core Competencies

Proactively maintain SOPs and the Knowledge Base to ensure all team information remains up-to-date. Effectively manage task priorities to independently complete daily responsibilities and resolve customer issues

Job Description

Job Scope

•Resolve customer issues of moderate complexity and provide effective technical solutions

•Perform triage and initial troubleshooting to identify root causes and resolve cases efficiently

•Independently manage technical issues and complete daily operational tasks

•Independently present GWS, GCP, and Ad-hoc Support Services to clients

•Responsible for GWS renewals, seat additions, and edition upgrades

•Assist in updating and mantaining SOPs and presentation materials

•Contribute to the ongoing updates and accuracy of the Knowledge Base

Scope of Authority and Responsibility

•Exercise judgment within SOPs to determine the necessity of case escalation

Job Purpose

Independently resolve standard technical issues and proactively assist in maintaining SOP

Job Specifications

Job Grade Definitions

G1

Job Category

CS

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM49,000-RM60,200

Incentive Range

RM14,000-RM17,200

KPI Metrics

Upsell Revenue, Renewal Revenue, Renewal Rate, Customer Satisfaction (CSAT), Case Resolution Time

Skills and Competencies

Professional Skills

Manage basic GWS renewals, seat additions, and GCP service terminations Address basic GWS enquiries, including pricing, edition comparisons, and standard Admin Console operations Handle customer enquiries according to SOPs, maintain accurate case records, and escalate out-of-scope issues to L2 support

Core Competencies

Strictly adhere to SOPs to ensure accurate documentation and resolution of customer enquiries. Clearly identify case scope to execute tasks within authorised limits or ensure timely escalation. Demonstrate a professional service attitude by greeting and guiding customers with courtesy and professionalism.

Job Description

Job Scope

•Respond to basic GWS queries regarding pricing, edition comparisons, and basic Admin Console operations

•Maintain basic knowledge of GCP services to handle non-technical queries according to SOPs

•Manage basic GWS renewals and seat additions

•Responsible for processing GCP service terminations and account closures

•Collaborate with the team on various administrative and support-related tasks

•Accurately record and respond to customer enquiries in strict accordance with SOPs

•Identify out-of-scope technical issues and ensure a smooth handover to L2 support

Scope of Authority and Responsibility

•Strictly limited to the execution of established processes, with no independent judgment or decision-making authority

Job Purpose

Respond to customer enquiries according to SOPs and manage fundamental renewals and seat additions

Job Specifications

Job Grade Definitions

G6

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM117,000-RM169,000

Incentive Range

RM27,000-RM39,000

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Capable of defining the company’s overall technical direction and long-term roadmap Capable of planning enterprise-level technical strategies, including cloud infrastructure and security frameworks

Core Competencies

Possess deep industry insights to provide strategic counsel, aligning technical strategy with corporate objectives. Effectively communicate with the executive management team to influence decision-making, demonstrating the ability to balance business value with technical debt.

Job Description

Job Scope

•Develop Technical Strategy

•Enterprise-wide Project Leadership

•Industry-level Strategic Counsel

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Responsible for defining the company-wide technical vision, architectural blueprints, and long-term strategies, while driving technical innovation to achieve business objectives

Job Specifications

Job Grade Definitions

G5

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM97,500-RM130,000

Incentive Range

RM22,500-RM30,000

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Manage timelines and resource allocation across multiple projects simultaneously Design and standardise team workflows, covering both infrastructure operations (Infra) and software development (Dev)

Core Competencies

Cross-departmental Communication and Coordination, Proactive Risk Management, Team Development & Performance Management

Job Description

Job Scope

•Multi-Project Management

•Cross-Departmental Coordination

•Accountability for Results

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Direct and manage multiple cross-departmental projects, coordinating resource integration and controlling project quality and timelines to ensure successful delivery

Job Specifications

Job Grade Definitions

G6

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM117,000-RM169,000

Incentive Range

RM27,000-RM39,000

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Define the company’s overall technical direction and long-term roadmap Architect enterprise-level technical strategies Architect cloud infrastructure and security frameworks

Core Competencies

Possess deep industry insights to provide strategic counsel, aligning technical roadmaps with corporate objectives. Effectively communicate with the executive management team to influence decision-making, demonstrating the ability to balance business value with technical debt.

Job Description

Job Scope

•Develop Technical Strategy

•Enterprise-wide Project Leadership

•Industry-level Strategic Counsel

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Responsible for defining the company-wide technical vision, architectural blueprints, and long-term strategies, while driving technical innovation to achieve business objectives

Job Specifications

Job Grade Definitions

G5

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM97,500-RM130,000

Incentive Range

RM22,500-RM30,000

KPI Metrics

Project Delivery Quality, Timeline Management, Team Development and Mentorship Effectiveness, Cross-departmental Coordination Efficiency

Skills and Competencies

Professional Skills

Multi-Project Management Process Standardisation Infrastructure (Infra) and Development (Dev) Operations

Core Competencies

Cross-departmental Coordination, Proactive Risk Management and Accountability,Team Development and Performance Management

Job Description

Job Scope

•Multi-Project Management

•Cross-Departmental Coordination

•Accountability for Results

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Direct and manage multiple cross-departmental projects, coordinating resource integration and controlling project quality and timelines to ensure successful delivery

Job Specifications

Job Grade Definitions

G4

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM84,500-RM110,500

Incentive Range

RM19,500-RM25,500

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Independently plan and execute small-scale projects, including infrastructure design (Infra) or system feature development (Dev). Capable of proposing comprehensive solutions and leading the subsequent technical implementation and delivery

Core Competencies

Break down complex tasks and design actionable plans, independently manage project timelines, quality, and delivery deadlines, and demonstrate strong client-facing skills, with the ability to translate abstract business requirements into concrete technical proposals

Job Description

Job Scope

•Planning & Execution of Small-scale Projects

•Develop Proposals

•Project Management

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Lead the planning, design, and development execution of the project, ensuring successful delivery of all project outcomes

Job Specifications

Job Grade Definitions

G3

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM71,500-RM88,400

Incentive Range

RM16,500-RM20,400

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Capable of independently resolving complex issues, including feature development (Dev) or infrastructure troubleshooting (Infra) Capable of providing concrete optimisation recommendations for existing systems or operational workflows

Core Competencies

Possesses the capability for independent problem-solving and Root Cause Analysis (RCA), with the proactivity to propose improvement solutions. Able to provide mentorship to junior team members and assist in reviewing their deliverables. Capable of articulating system design intent and sharing technical insights with the team

Job Description

Job Scope

•Execute complex tasks

•Propose improvement recommendations

•Mentor junior team members

Scope of Authority and Responsibility

•Capable of independent planning and decision-making

Job Purpose

Independently lead the development and debugging of complex features, while performing corresponding maintenance and troubleshooting tasks

Job Specifications

Job Grade Definitions

G2

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM62,400-RM78,000

Incentive Range

RM14,400-RM18,000

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Capable of independently completing daily tasks and resolving routine issues Capable of modifying simple program logic according to specifications and completing basic development and testing (Dev)

Core Competencies

Capable of adhering to standards and delivering on time while ensuring work quality. Able to accurately replicate SOPs and independently complete daily tasks. Proactively reports progress and provides clear problem descriptions and reproduction steps for reporting or escalation.

Job Description

Job Scope

•Independently complete routine tasks

•Handle basic issues

•Technical documentation and support

Scope of Authority and Responsibility

•Supervisors determine delivery timelines and quality standards

Job Purpose

Adheres to specifications and operational workflows, responsible for the implementation, testing, and daily maintenance of system features

Job Specifications

Job Grade Definitions

G1

Job Category

Engineer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM54,600-RM67,600

Incentive Range

RM12,600-RM15,600

KPI Metrics

Deliverable Quality, Project Cost, Project Timeline, Utilisation Rate

Skills and Competencies

Professional Skills

Capable of completing simple tasks according to instructions. Capable of performing basic modifications and assisting with testing (Dev)

Core Competencies

Capable of understanding and accurately executing instructions from supervisors, demonstrating a strong willingness to learn and the ability to incorporate feedback. Able to comprehend and respond to simple review comments (Dev)

Job Description

Job Scope

•Performs simple tasks under supervision (modifications, testing support)

Scope of Authority and Responsibility

•Supervisors determine delivery timelines and quality standards

Job Purpose

Provides support for basic development modifications, testing, and maintenance tasks

Job Specifications

Job Grade Definitions

G6

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM106,600-RM169,000

Incentive Range

RM24,600-RM39,000

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Possesses authority and high visibility, delivering independent speeches or keynote presentations Possesses advanced professional capabilities in public speaking, media interviews, and brand ambassadorship Capable of guiding the company’s overall training and curriculum development direction, while proposing large-scale strategic partnership proposals

Core Competencies

Capable of representing the company as a speaker at large-scale public events to enhance its external professional image. Able to establish a personal professional to build authority and brand value for the company. Capable of proposing forward-thinking training directions from an industry-wide perspective to lead team development.

Job Description

Job Scope

•Represent the company externally as a Brand Ambassador

•Deliver keynote presentations at industry forums and large-scale conferences

•Guide the direction of curriculum development to enhance the company’s professional image

Scope of Authority and Responsibility

•Capable of representing the company as a speaker and trainer at large-scale public events, including forums, seminars, and media engagements

•Authorised to propose new training directions or large-scale strategic partnership proposals

Job Purpose

Enhance the professional external image of TS Cloud

Job Specifications

Job Grade Definitions

G5

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM84,500-RM127,400

Incentive Range

RM19,500-RM29,400

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Possesses professional capabilities in training consultancy and solution planning Capable of packaging training programmes into business proposals and designing comprehensive learning paths Possesses the knowledge transfer and mentoring capabilities required to train G3-G4 instructors

Core Competencies

Capable of serving as a Training Consultant to negotiate and finalize training solutions with enterprise clients or partners. Able to assist sales teams in translating client requirements into concrete training proposals. Capable of systematically transferring teaching experience and industry knowledge to new instructors.

Job Description

Job Scope

•Collaborate with sales teams to plan training solutions

•Design comprehensive curriculum based on client requirements and serve as a consultant for customized training

•Develop course outlines, plan training roadmaps, and manage project lifecycle

Scope of Authority and Responsibility

•Authorized to negotiate training solutions with enterprise clients and strategic partners

•Able to design course packages and learning paths for internal corporate review

•Responsible for assisting in the training and professional development of G3–G4 instructors

Job Purpose

Assists the sales team in providing proposal content for training and course offerings

Job Specifications

Job Grade Definitions

G4

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM71,500-RM104,000

Incentive Range

RM16,500-RM24,000

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Possesses the capability to independently design and develop training materials Capable of leading the end-to-end process of new course development—from planning to delivery—using a project management approach Capable of collaborating with product teams to translate the latest features into structured training materials

Core Competencies

Proactively identifying learner needs and transforming emerging knowledge into concrete training products. Possesses deep expertise in specific domains, enabling the handling of advanced questions and challenges from learners. Independently plan and execute course delivery while taking full responsibility for quality and effectiveness

Job Description

Job Scope

•Independently designs new courses (e.g., GWS, AI integration and applications)

•Develops training materials and creates course examples, with the capability to address in-depth questions from learners

•Collaborates with product teams to translate the latest features into structured training materials

Scope of Authority and Responsibility

•Authorized to independently develop and publish new courses (aligned with the company’s strategic direction)

•Able to propose modifications and optimization recommendations for existing courses

•Authorised to serve as a lead speaker for advanced courses and determine detailed curriculum arrangements

Job Purpose

Strategise and develop new course offerings ready for commercial distribution

Job Specifications

Job Grade Definitions

G3

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM58,500-RM84,500

Incentive Range

RM13,500-RM19,500

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Possess in-depth technical expertise in specific domains, such as Automation and AppSheet Proven capability to address advanced participant inquiries, including complex technical troubleshooting related to the core subject matter Capable of customising existing training materials or incorporating supplementary case studies to meet diverse client requirements

Core Competencies

Capable of conducting client consultations to tailor existing deployment scripts according to specific needs. Possesses comprehensive domain knowledge beyond the standard curriculum, with the agility to provide real-time resolutions for all on-site and virtual inquiries

Job Description

Job Scope

•Oversee internal employee enablement and upskilling initiatives to elevate the team’s technical proficiency

•Capable of delivering comprehensive training sessions on specialised topics, such as Gmail Security and AppSheet Automation

•Regularly refresh course content to ensure technical relevance and provide comprehensive support to fellow instructors

•Assist in large-scale training sessions by facilitating breakout group discussions and providing hands-on technical guidance

Scope of Authority and Responsibility

•Authorised to independently deliver training modules within the areas of expertise

•Authorised to perform minor refinements to internal training materials, such as incorporating supplementary case studies

•Authorised to serve as a facilitator for course breakout activities

•Authorised to serve as a peer tutor for G1–G2 competency level

Job Purpose

Responsible for the delivery and project closure of internal sales enablement training programmes

Job Specifications

Job Grade Definitions

G2

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM52,000-RM71,500

Incentive Range

RM12,000-RM16,500

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Possesses the ability to host online webinars and briefing sessions with clear, effective verbal communication skills Capable of delivering course content in accordance with standard teaching materials and established scripts Proficient in the operation and application of remote conferencing hardware and software such as Google Meet

Core Competencies

Confident and composed when presenting, with the ability to independently prepare and deliver standardized course content. Capable of professionally addressing general inquiries and managing real-time Q&A interactions during sessions.

Job Description

Job Scope

•Host online webinars and briefing sessions

•Deliver training based on standardised curriculum, ensuring participant comprehension

•Facilitate post-course Q&A and engage with participants

•Provide hosting support for G3+ training sessions

Scope of Authority and Responsibility

•Authorised to host the company’s standardised courses, webinars, and briefings

•Authorised to deliver training within the scope of approved materials, ensuring core content remains unchanged

•Authorised to facilitate participant engagement and conduct post-course Q&A sessions

Job Purpose

Responsible for managing all types of training initiatives and events for existing clients to maintain strong customer relationships

Job Specifications

Job Grade Definitions

G1

Job Category

Trainer

Salary Structure

Basic Salary 80% / Incentive 20%

Annual Salary Range

RM45,500-RM58,500

Incentive Range

RM10,500-RM13,500

KPI Metrics

Utilisation Rate, Customer Satisfaction (CSAT), Training/Workshops Delivery, Conversion Rate, Project Management

Skills and Competencies

Professional Skills

Proficient in the operation and application of core GWS apps Possesses administrative and facilitation capabilities, including managing session check-ins, record-keeping, and performing basic technical demonstrations Capable of learning and grasping the basic concepts of the company’s Cloud/AI solutions

Core Competencies

Able to follow SOPs to independently complete assigned tasks and provide progress reports. Demonstrates proactive self-learning capabilities with the agility to rapidly assimilate new knowledge

Job Description

Job Scope

•Master the company’s Cloud and AI solutions to progressively build instructional capabilities

•Assist in course administration and event support, including participant check-ins, record-keeping, and basic technical demonstrations

•Facilitate the execution of webinars and internal educational initiatives

•Collect participant feedback and report on potential areas for curriculum improvement

Scope of Authority and Responsibility

•Limited to assisting authority (administrative support and course facilitation)

•No instructional decision-making authority; required to operate under the guidance of senior instructors

•Authorised to collect participant feedback and report findings back to the team

Job Purpose

Execute tasks assigned by instructors and complete routine operational duties

Job Specifications

Job Grade Definitions

G6

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM106,600-RM169,000

Incentive Range

RM10,933-RM17,333

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Organisational Diagnosis and Human Capital Strategy Development Holistic Organisational Layout Design

Core Competencies

Capable of developing forward-looking human capital strategies from a business owner’s perspective. Able to leverage professional insights to influence executive leadership and participate in key corporate strategic decision-making. Able to lead the shaping and succession of corporate culture, ensuring core values are deeply embedded within the organisation

Job Description

Job Scope

•Develop long-term corporate human capital strategies and participate in corporate governance and key strategic decision-making

•Forecast future talent requirements and drive organisational capability building

•Collaborate with the executive leadership team to spearhead major cross-functional projects

Scope of Authority and Responsibility

•Empowered with advisory and joint decision-making authority regarding the company’s overall human capital strategy and organisational blueprint

•Decide upon or approve executive appointments, dismissals, and succession schemes (providing final recommendations)

•Provide data-driven insights and intelligence required for high-level decision-making (human capital analytics and trend interpretation)

•Represent the company’s official stance and lead communications on human resources, organisational structure, and corporate culture, both internally and externally

Job Purpose

Develop human capital strategies to lead the organisation in achieving strategic objectives

Job Specifications

Job Grade Definitions

G5

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM84,500-RM127,400

Incentive Range

RM8,666-RM13,066

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Human Capital Strategic Planning & Framework Design Organisational Change Management & Implementation

Core Competencies

Translate corporate strategies into concrete human capital initiatives and develop actionable execution blueprints, act as a change agent to secure consensus through communication and coordination, facilitating systemic institutional reform, dDesign human resource frameworks and strategic programmes.

Job Description

Job Scope

•Plan and optimise performance management, recruitment, and training frameworks

•Lead cross-functional human capital projects and evaluate their effectiveness through measurable outcomes

•Serve as the primary driver and communication bridge for the successful deployment of corporate strategies

Scope of Authority and Responsibility

•Translate strategies into concrete frameworks or guidelines and grant final approval rules details

•Authorised to initiate and execute medium-to-large-scale systemic transformations

•Determine how the rules are implemented and be responsible for project outcomes

•Continuously monitor the effectiveness of rule implementation and indicate areas for improvement

Job Purpose

Transform company strategy into HR solutions to drive organizational capability improvement

Job Specifications

Job Grade Definitions

G4

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM71,500-RM104,000

Incentive Range

RM7,333-RM10,666

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Possess comprehensive project management capabilities Capable of diagnosing complex human capital issues and bespoke solution design

Core Competencies

Ability to lead projects and integrate cross-functional resources effectively, ability to diagnose human capital pain points from a Business Unit (BU) perspective and propose effective solutions.

Job Description

Job Scope

• Lead key HR projects (e.g., performance management restructuring, recruitment strategies)

•Provide professional human capital solutions and comprehensive risk mitigation

•Mentor mid-level and junior colleagues

Scope of Authority and Responsibility

•Empowered with decision-making authority over project execution details

•Maintain ultimate accountability for project outcomes and quality standards

•Establish and maintain key SOPs and Knowledge Bases to ensure process replicability

•Lead the tracking and implementation of operational optimisation and compliance remediation

Job Purpose

Lead HR projects and propose solutions to navigate organisational challenges

Job Specifications

Job Grade Definitions

G3

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM58,500-RM84,500

Incentive Range

RM6,000-RM8,666

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Well-versed in labour-related laws and regulations Independently manage the execution and operations of specific HR modules Analyse existing operational workflows and design improvement methodologies

Core Competencies

Ability to provide accurate professional advice to mitigate legal risks and ensure corporate compliance. Demonstrate high professional integrity by maintaining strict confidentiality regarding sensitive information and preventing unauthorised disclosure. Possess a strong mindset for process optimisation, with the ability to analyse operational efficiency, identify bottlenecks, and propose concrete, actionable improvement plans.

Job Description

Job Scope

•Responsible for onboarding programmes, recruitment execution, labour relations, and compliance matters

•Continuously refine existing workflows and provide recommendations for process optimisation

•Supervise junior colleagues and manage workload distribution

Scope of Authority and Responsibility

•Independently manage daily HR issues and propose effective improvement solutions

•Maintain full accountability for the quality and timeliness of deliverables within the assigned scope of work

•Act as a departmental representative in small-scale cross-functional coordination and liaison

Job Purpose

Possess subject matter expertise in specific human capital functions, driving continuous optimisation to enhance operational efficiency

Job Specifications

Job Grade Definitions

G2

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM52,000-RM71,500

Incentive Range

RM5,333-RM7,333

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Independently manage the execution of routine tasks, including payroll, attendance tracking, and statutory contributions Independently manage cross-functional and external coordination (e.g., interview scheduling) Assist in data synthesis and the execution of operational administrative tasks for projects

Core Competencies

Ability to independently manage the progress and quality of assigned daily tasks. Identify workflow issues within established SOPs and provide preliminary insights or reports to management. Communicate information clearly and logically when collaborating with internal and external stakeholders to ensure alignment and mutual understanding.

Job Description

Job Scope

•Routine HR Operations: Payroll processing, statutory contributions and interview coordination

•Support project data preparation and operational execution

•Maintain data integrity and ensure seamless process continuity

Scope of Authority and Responsibility

•Accountable for the accuracy and integrity of personal work processes

•Authorised to make operational decisions on routine matters (e.g., interview scheduling)

•Required to escalate matters that deviate from established SOPs or involve financial implications

Job Purpose

Independently managing day-to-day operations to ensure seamless continuity and zero-error execution

Job Specifications

Job Grade Definitions

G1

Job Category

HR

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM45,500-RM58,500

Incentive Range

RM4,666-RM6,000

KPI Metrics

Accuracy, Efficiency, Project Involvement, Operations, Talent Retention, Labour Productivity

Skills and Competencies

Professional Skills

Document Processing and Data Management Administrative Process Execution Capability Have knowledge of basic labour laws

Core Competencies

Adhere strictly to corporate policies and SOPs, refraining from unauthorised simplification or modification of established workflows. Seek clarification before proceeding in ambiguous situations, ensuring actions are data-driven rather than based on intuition. Maintain high attention to detail and proactively conduct self-audits to ensure numerical accuracy and procedural compliance.

Job Description

Job Scope

•Maintain personnel records, document filing, and provide general administrative support

•Assist in basic operations, including interview scheduling and minute-taking for meetings

•Execute administrative workflows for employee onboarding and offboarding processes

•Handle the compilation of primary data related to attendance, payroll, and statutory contributions

Scope of Authority and Responsibility

•Strict adherence to established SOPs; this role does not carry independent decision-making authority

•Accountable for the timeliness and completeness of all assigned deliverables

•Operate based on assigned tasks with a requirement for regular progress reporting

Job Purpose

Execute administrative tasks with accuracy and precision to establish a solid operational foundation for the department

Job Specifications

Job Grade Definitions

G6

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM106,600-RM169,000

Incentive Range

RM10,933-RM17,333

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

High-level Strategic Decision-making and experience in cross-border project management Strategic Financial Planning

Core Competencies

Maintain ultimate accountability for the accuracy and statutory compliance of the company’s financial accounts and drive the strategic design of accounting frameworks and the continuous optimisation of financial workflows

Job Description

Job Scope

•Establish corporate accounting policies and internal control systems

•Ensure full compliance with local financial regulations and auditing requirements

•Act as the primary liaison for external auditors, tax authorities and professional service providers

•Lead the year-end closing and manage the end-to-end statutory audit process

Scope of Authority and Responsibility

•Responsible for the accuracy and compliance of the company’s accounts

•Drive the strategic design of accounting systems and continuous optimization of financial processes

•Act as the official representative in all statutory audit and taxation matters

Job Purpose

Establish comprehensive accounting policies and governance frameworks, while acting as the official representative for the company in all external financial engagements

Job Specifications

Job Grade Definitions

G5

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM84,500-RM127,400

Incentive Range

RM8,666-RM13,066

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

Manage Cross-border Transactions Assisting in the re-engineering of accounting processes Providing data-driven analysis and insights to support decision-making

Core Competencies

Possess a profound influence on the company’s financial integrity and statutory accuracy, while leading strategic projects to drive continuous process improvement

Job Description

Job Scope

•Lead large-scale accounting projects and cross-border projects

•Provide strategic accounting counsel to the Board/Owner and drive tax planning to optimise tax savings

•Ensure accurate handling of complex accounting entries (consolidated statements, multinational transactions)

•Assist companies in improving accounting processes

Scope of Authority and Responsibility

•Lead -functional or international accounting projects

•Maintain full accountability for the accuracy of high-complex accounts

•Assist in improving the company’s accounting transparency

•Deliver financial analysis and insights to support strategic decision-making across all departments

Job Purpose

B a Subject Matter Expert in financial accounting, possessing the strategic influence to optimize organizational workflows and lead high-impact cross-functional or international accounting initiatives

Job Specifications

Job Grade Definitions

G4

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM71,500-RM104,000

Incentive Range

RM7,333-RM10,666

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

Analytical Capability Cross-functional Communication Project Execution

Core Competencies

Identify and address company financial issues, demonstrate cross-departmental collaboration and project management skills, and handle complex accounting tasks

Job Description

Job Scope

•Manage budget allocation and financial accounting for specific departments

•Analyze and propose strategic recommendations for process optimization

•Engage in cross-functional collaboration such as project-based financial planning

Scope of Authority and Responsibility

•Accountable for the integrity and accuracy of assigned financial accounts

•Capable of managing medium-to-large scale accounting tasks and complex financial analysis

•Ensure all financial records are strictly compliant with statutory regulations and completed within stipulated timelines

•Uphold the highest standards of quality in financial reporting and data analysis

Job Purpose

Possess analytical proficiency to empower strategic decision-making and ensure the successful delivery of key projects

Job Specifications

Job Grade Definitions

G3

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM58,500-RM84,500

Incentive Range

RM6,000-RM8,666

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

Ensure financial accuracy with a strong proficiency in error detection Able to generate reports and adjust them periodically Sharp numerical intuition with the ability to instantly pinpoint the root cause of discrepancies Capable of managing full-cycle accounting, bookkeeping, and statutory tax filings

Core Competencies

Accountable for the accuracy and completeness of financial reporting

Job Description

Job Scope

•Periodically generate and refine financial reports

•Manage routine tax filings and liaison for tax-related communications

•Responsible for the maintenance of the General Ledger (GL)

•Understan company products, services, pricing structures, and profit margins

•Support juniors in resolving fundamental accounting issues

Scope of Authority and Responsibility

•Maintain personal accountability for the accuracy and timeliness of assigned accounting tasks

•Ensure data precision and contribute to the seamless flow of financial processes

•Proactively identify discrepancies and execute corrective actions independently

•Deliver value-added contributions to the team through internal knowledge sharing or training initiatives

Job Purpose

Proficient in handling complex accounting assignments while maintaining ultimate accountability for data precision and process integrity

Job Specifications

Job Grade Definitions

G2

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM52,000-RM71,500

Incentive Range

RM5,333-RM7,333

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

Familiar with general accounting procedures (reporting expenses, tax filing, and accounting data preparation) Able to work independently and complete daily accounting tasks correctly

Core Competencies

Accounting accuracy and timeliness, basic problem-solving skills, ability to report abnormalities to superiors, and independent work ability

Job Description

Job Scope

•Manage daily accounting< tasks/p>

•Assist in routine statutory tax filings

•Responsible for basic monthly closing procedures and data consolidation

•Ensure the accuracy of daily accounting records

Scope of Authority and Responsibility

•Take full ownership of basic accounting

•Ensure accuracy of accounting records

•Proactively report financial anomalies and irregularities to senior management

Job Purpose

Capable of managing the full-cycle of daily bookkeeping with minimal supervision, maintaining zero-defect data integrity

Job Specifications

Job Grade Definitions

G1

Job Category

Accounting

Salary Structure

Basic Salary 90% / Incentive 10%

Annual Salary Range

RM45,500-RM58,500

Incentive Range

RM4,666-RM6,000

KPI Metrics

Accuracy, Efficiency, Project Participation, Work Commitment

Skills and Competencies

Professional Skills

Possesses basic accounting knowledge (data entry, reconciliation, banking operations) Proficient in accounting software operation Follow the SOP and complete the work step by step

Core Competencies

Capable of executing foundational accounting tasks with high precision and meticulous attention to detail while strictly adhering to established protocols

Job Description

Job Scope

•Learn accounting processes under the guidance of experienced colleagues

•Assist with basic administrative and accounting tasks (data entry, invoice processing, reconciliation, banking operations, withholding, etc.)

•Learn the company’s accounting SOPs.

Scope of Authority and Responsibility

•Assist in completing basic accounting tasks

•Gradually familiarize with the system and regulations under the guidance of a supervisor or senior colleague

•Responsible for learning progress and task allocation

Job Purpose

Assist in basic accounting functions while proactively learning and mastering the company’s financial workflows