3CX

You can receive calls at your own extension as long as you have a connection to the Internet. You can also use the company number to dial out, so you can easily contact customers. If you work remotely, the device is no longer a problem. With a cloud phone system, you can streamline internal communication and the way a company works.

3CX Phone System uses a network connection instead of a wired connection, so it’s not tied to phone lines and desk phones. Even when employees are out of the office, they can call using the company phone number without the need for an additional connection via VPN.

In addition, if the volume of incoming calls is too high and the customer often waits on the busy line or gets hung up. With 3CX, you can use the queuing feature to set the queuing order and waiting time to give customer service more buffer time to handle the calls which eventually avoid customers not being able to answer or getting hung up directly.

3CX provides a list of integration tools that you can download and use for your business. If the phone system is connected to an existing CRM, when a customer calls, you can see the customer’s name directly on the call display. If you are using a laptop, the corresponding customer page will be displayed as soon as you answer the call. Even if the person in charge is on vacation, another colleague can quickly check the customer’s progress and needs on the page while on call. This helps to build a good rapport with the customer in the initial contact phase. And if your company uses Pipedrive as a CRM for your business, we offer the integration service free of charge (valid for the existing customer of TS Cloud only)!

You can use the 3CX management console even if you do not have a technical background. When a new employee is hired, an extension can be created immediately without having to wait for the service provider to set it up for you. For the other features, such as “Ring Group”, you can set the same department as the same group so that the appropriate calls can be routed directly to the appropriate group; the “Call Queues” setting allows you to queue calls so that employees can answer calls accordingly when they are available.

In addition, you can set the “Digital Receptionist” yourself. Customers who dial-in can be routed to different extensions based on the digital receptionist options menu. The recording can be replaced at any time if necessary. The “Digital Receptionist” function is used to divert calls and the telephone line is no longer congested.