We not only help solve problems, but also help companies succeed

Our goal in selling Google Workspace is not just to sell accounts, but for our customers to reap the benefits and succeed in their subsequent use. This is the ultimate goal, which is why we chose to sell Google Workspace. Therefore, we offer the following promises and amenities to make it easier for our customers to use it.

1. A customer success team that provides fast support

We have built a customer success team focused on Google Workspace products. We promise to understand your needs and expectations before launch and provide further support after launch to get users up and running as quickly as possible. We strive not only to help you with problems but also to handle them effectively and quickly. After the purchase, the problem will never occur unless it is read back or the window disappears.

A customer success team that provides fast support
Exclusive customer success portal

2. Exclusive customer success portal

We offer an exclusive “Customer Success Portal” for our customers who are actively subscribed. You can log in to the portal with one click through your Google Workspace account. In addition to the online customer service that solves your problem immediately, you can also request an additional purchase directly through the platform, which saves you from additional procedures if you want to purchase an account. In addition, there are many educational articles on the platform about account usage and settings. If you have any questions, you can use the “keyword search” feature to find answers quickly.

Exclusive customer success portal

3. 95% renewal rate of more than 3 years

We believe that we will only be successful if we invest time and manpower to support our customers, help them solve problems and succeed. Therefore, whenever a contract is renewed, we will not automatically extend the contract without asking. Two months before the contract expires, a dedicated person will contact us. During the process, we will make sure that the customer is contacted and an agreement is reached. If a setting is changed, you will receive written notification and no setting will be changed privately.

95% renewal rate
95% renewal rate

4. Send newsletters weekly to share new updates

To help customers get the most out of Google Workspace after launch, we will send you new updates released by Google each week, such as feature updates, usage tips, and knowledge sharing. If there is any special announcement, we will share the relevant information with our customers as soon as possible.

Send newsletters weekly to share new updates

5. Provide appropriate proxy services to supplement features Google does not have

For the features that Google Workspace does not offer in Asia, such as the Google Voice virtual phone service or the Microsoft 365 CRM system, we offer third-party apps that can be integrated with Google Workspace and are highly compatible to extend the features and allow businesses to get the most out of Google Workspace.

Provide appropriate proxy services to supplement features Google does not have
Provide appropriate proxy services to supplement features Google does not have

6. Helps connect Google Workspace to your existing system

For companies seeking digital transformation, implementing Google Workspace is usually just the beginning. The method of using the cloud application to connect third-party tools to achieve digital optimization is also one of the digital transformation themes. Therefore, we can help you connect your existing Google Workspace with other systems in use so that the account you have purchased can be used more effectively.

Helps connect Google Workspace to your existing system
               

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