- Manufacturing Industry
- Service Industry
- Retail Industry
- Medical Industry
- Construction / Manufacturing
- Information Technology
- Media Communication
- Logistics & Warehousing
Mr. Chiang, person in charge of the global market at Decl
As part of the machine manufacture and repair industry, Decl has to take into consideration that many people in the organization need to collaborate on files, thus it has gone from the traditional, self-setup e-mail server to G Suite. After transferring to G Suite, Decl has not only used Google’s cloud collaboration tools to replace the traditional office software, which cut down on the time for collating and organizing files, but the employees are also actively using Google group cloud drives, as well as tools like Keep and Tasks to further improve on their workflow and raise efficiency in communication. In addition, Decl also is able to take advantage of Google’s collaboration platform to set up its own official website, reducing the time and cost for contracting such a project out. This is a good case study for any other enterprises that would like to use G Suite to improve their workflow to refer to.
|Client||Dean Jang Enterprises Co., Ltd|
|About Decl||Decl has been involved in lock-making for over three decades, and has always move forward towards their goals with high degree of cooperation, and through its expert R&D unit, is matching up with the customized demands of the clients and constantly developing new products in order to develop a greater competitive edge on the market.|
|Year of Implementation||2018|
|Overseas trips and exhibition requires use of laptops||Using a smart phone or tablet away from the office still allows easy access to work|
|Sharing of information with colleagues when away from the office requires message to be sent individually||Using Keep to sync the newest information with colleagues in real time|
|Creation of company website need to be contracted out, which is time consuming and not cost effective||Google’s collaboration platform can be self-updated and maintained|
In the past, Decl used the traditional, self-set up server as the company e-mail system, and has to spend hundreds of thousands of New Taiwanese Dollars on serve setup and maintenance, as well as having to hire people specifically for system management and maintenance, which all take time and effort. Mr. Chiang, who is in charge of the company’s global market, says that the company decided to switch to G Suite not only due to consideration of costs. The main reason is that traditional office software cannot meet the demand of having multiple people collaborating on the same file, which can lead to different versions of the file everywhere, and difficulty in collating the information. On the other hand, G Suite has many cloud collaboration tools, such as Google Docs, Sheets, and Slides, where multiple people can access files online simultaneously. This bypasses the need for collation, and saves on the communication time as files bounces back and forth between people.
TS Cloud specialist explaining the operation of Hangouts Chat to Mr. Chiang of Decl
Prior to the official introduction of G Suite to Decl, Mr. Chiang was able to attend TS Cloud’s free Introduction to G Suite seminar, where he was able to consult with TS cloud’s specialists and evaluate Decl’s needs and situation. With the consideration that the company has no MIS personnel, and that most of its employees are not familiar with G Suite, he decided to hand the task of introducing the system into Decl to TS Cloud. A professional team assist in the DNS and back end set up, and specialists visited Decl to provide user education training to Decl employees, so that they can quickly become familiar with the interface and operation of Gmail and Google collaboration tools, and quickly transfer from traditional office software to cloud collaboration tools.
Due to Mr. Chiang hoping to improve the company’s workflow through G Suite, After its introduction, Mr. Chiang was the first to demonstrate to his colleagues the benefit of using Google cloud collaboration tools, Keep and Tasks. Mr. Chiang indicates that since his colleagues has adopted the use of G Suite for work, close to half of the workflow at the company has significantly improved. For example, employees can use the awaiting tasks list in Tasks every day to manage their personal work progress and items; Sales personnel uses Keep to record the business card, direct marketing and advertising information they obtain when visiting clients, and can sync important information to colleagues in the office for them to access, which saves on the time previously spent on sending messages.
In the past, the creation of Decl’s official website was contracted out. However, the interface operation of Google collaboration is very intuitive where the webpage only need to be slightly adjusted, the desired material and information added, and the company’s exclusive website can be set up. Thus, even though Mr. Chiang has no IT background, he was able to easily set up the brand new official Decl website in two days. With regards to the management and maintenance of website, ever since using Google’s collaboration platform, whenever event information or product and services information need to be updated on the website, Decl staff is able to directly upload the necessary file in the first instance and can carry out updates and maintenance themselves, thus saving on operation time when contracting out website maintenance and update.
In the process of assisting his company in evaluating G Suite to officially implementing the system, Mr. Chiang gathered a lot of information about G Suite. Based on his experience in using G Suite when overseas, he believed the system can effectively improve on Decl’s workflow, and thus decided to move from the traditional e-mail server to G Suite. After officially implementing G Suite, Decl was able to benefit through our G Suite education training and free technical support, and the subsequent operation and application of the system proceeded very smoothly. According to Mr. Chiang, whenever G Suite introduces a new function, his colleagues are always raring to try it out, and are willing to apply these functions to help them improve their work mode. This is a result that TS Cloud, as a Google partner, is extremely happy to see. TS cloud also hopes that G suite can continue to bring more benefit to companies, so that doing work can be easier, smarter and more convenient.
（Claire Chou, Customer Success Specialist）