- Manufacturing Industry
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Lih Jing Realty special assistant Mr. Wang (left) and TS Cloud system specialist Karen
Lih Jing Realty, which originally used only instant messaging software for communication and file transfer, began to consider that the company needs to store and manage files on a more permanent basis, and thus introduced G Suite into the company. Although Lih Jing has no IT personnel, and most of its staff was not familiar with Gmail, with the assistance of TS Cloud in the initial set up and through education training, even those employees who has never used Gmail before could also easily get started, which allowed the company to push the internal use of G Suite more effectively. This can be used as a reference for traditional construction and architecture sector looking to implement G Suite in the office environment.
|Client||Lih Jing Realty Co., LTD|
|About LIHJING||A restrained and sensible soul, with a simple and rational approach. The steadfast persistence towards architecture nurtures the passion and concern for society and humanities. The sensible essence, rational ideal, and the pursuit of what is true, good, and beautiful in architecture are the core objectives of Lih Jing’s corporate philosophy.|
|Year of Implementation||2018|
|Standard messaging software is unable to provide permanent or long-term file and data storage||Google drive can be used for long-term file storage, and is easy to manage|
|Company policies were communicated by mouth or on paper, and are not easy to track down||Important policy documents can be organized based on folders on Google drive|
|Leave taking required paper-based submission, which was troublesome for employees and difficult to organize for management||Using Google sheets for leave taking makes it more convenient for management to collate and manage|
Mr. Li shares with our specialist the benefits after switching to G Suite Basic
Lih Jing Realty, which originally used only instant messaging software for communication and file transfers, was unable to store files long term. It was not possible to search for the files past a certain period of time, and files often disappear when employees leave the company, leading to important company intellectual assets to be lost. Thus the company decided to purchase G Suite, and based on his personal experience of using Gmail in the past, Mr. Wang believed that Gmail is a very convenient tool whether it is its interface or operation. Purchase of G Suite Business not only gives access to Gmail enterprise mailboxes, and also unlimited space on Google drive, which eliminate all the file storage and management problem of the past in one go.
TS Cloud specialist explains to Mr. Wang how to operate the management control settings for G Suite
After deciding to use G Suite, in consideration that many of its staff was not familiar with this Google product, the company decided to engage TS Cloud for its G Suite education training service, so as to increase their familiarity with the software. Mr. Wang said that through the user education training course and the manager education training course, Lih Jing employees were not only able to understand its basic operations in just one course, but also had experts on hand to help answer any questions and clear up any confusion. Through our specialists’ onsite explanations and drills, the promotion of applications related to G Suite will also be smoother in the future.
TS Cloud specialist explains how to Mr. Wang how best to utilize Google Sheets
Mr. Wang indicates that as TS Cloud provides toll-free technical support service, whenever he or his colleagues has any operating issues, they can directly seek specialist assistance on the phone. Whether it is basic interface operation issues, how to set up or delete team drive data, or drive file streaming, they can get immediate assistance from our specialists. In addition, our specialists can also provide appropriate suggestions for making improvement to internal operating protocols, such as using Google Sheets to create basic leave-taking forms, to allowing employees to directly apply for leave online. The supervisors can also collate and manage the spreadsheets, which improve on the cumbersome process of paper-based leave-taking process.
In the past, Lih Jing Realty used instant messaging software to transfer file, which only provide point-to-point communication, and it was not possible to systematically categorize and manage files. After using G Suite, Mr. Wang was able to use team drive to organize the files that was scattered through the company by departments or purpose. Important company policy documents and resources can also be safely stored in the cloud folders. Any employee that needs to look at important documents can easily find what they need in the team drive. Even when they are away from the office, they can use the free cloud drive app on their cell phone to look at the files, making it so much more convenient for file access and management.
We were able to visit Lih Jing Realty again after conducting G Suite education training for their staff, to understand the status of use at the company. Mr. Wang shared with us the numerous benefits G Suite has brought to the company after its introduction. For example, the unlimited storage space on G Suite Business and the team drive allowed all previous paper-based files to move to cloud, making it easier for movement of information internally. We are very happy to have been able to help Lih Jing in the introduction of G Suite to their company, whether it is from assisting them from successfully implementing G Suite, or the education training courses that helped users and manager to quickly get to grips with the software. These are all experiences that we hope to give to our clients. We also hope that Lih Jing Realty is able to continue to make flexible use of G Suite, and that the software will be of further value in the company.
(Karen Wang, Customer Success Specialist)